Shipping – Patina uses a variety of shipping services. We will be happy to discuss which works best for your needs. We prefer UPS 3 Day delivery for jewelry and usually ship on Monday and Tuesday, only. We would rather not allow packages to remain in warehouses over the weekend. 2nd Day and Overnight options are also available.

We prefer to require a signature upon delivery. This assures that the item is properly delivered to the correct parties.

If the item purchased appears to be defective or damaged in shipping, please contact us within 24 hours of receipt to discuss procedures.

Objects and sculpture are generally shipped by ground services, through a company suitable to the scale and weight of the item purchased. All items are fully insured.

Hold – In special instances, we are happy to hold something for interested clients who would like some time to think. Please contact us if we can help with this.

Special Orders – The Patina staff is very skilled at facilitating special orders. Many of the artists we represent are happy to work with us to create a special commission or piece of jewelry. We are the mediators and go-betweens that help both the client and artist to communicate their vision and desires clearly.

At the time a design is approved and both parties decide to proceed with the order, the gallery will require a 50% non-refundable deposit. The remainder can be paid upon receipt of the piece.

Layaways – Patina offers an interest free layaway policy for the purchase of any gallery item. We ask 30% down at the time of purchase and allow 2 months for payment to be completed.

Returns – Patina accepts items for return within ten days of purchase. We are happy to provide credit for the amount of the purchase. Credit will be valid for one year. Any item returned must be properly packaged, boxed, and insured. There can be no sign of wear or incorrect treatment. Please call us if you have questions.

Repairs – Patina is happy to assist with the repair of jewelry or other works purchased through the gallery. Please permit us to return the work to the artist before allowing another artist to attempt a repair. Usually, the original maker knows best how to approach the work and repair it without damage to materials. We cannot accept responsibility for work completed by any one other than the original maker or person authorized by Patina.

Jewelry Sizing – When sizing is required, we will return the work to the artist. He or she is best prepared to do this work. Most artists can size a ring to within 2 sizes of the ring’s existing size. There are occasions when a special order is a better solution. We will be happy to discuss this with you.

Gift Wrapping – Just ask!

Special Gift Assistance for Existing Clients – If you’re looking for a gift for someone you know that shops with Patina, call us. Because we know what the client has purchased in the past, we can help you find the perfect gift. 

Gallery Events – Patina is available for special events when visiting Santa Fe. Let us host a reception for your collector or museum groups.

Value Descriptions: For jewelry valued over $1000 or at your request, Patina’s associates will be happy to provide a value description. This will include a statement of price, ingredients, techniques and the artists name, accompanied by a photograph of the item. A value description is also available for objects, just speak with us if you are interested.