Shipping & Handling
WHO SHOULD I CONTACT IF I HAVE QUESTIONS RELATING TO MY ORDER AFTER I HAVE MADE A PURCHASE?
Please contact us at adminoffice@patina-gallery.com or +1 505.986.3432 and Patina will gladly assist you with any questions relating to your order, or initiating a return process.
Shipping
Method of Shipping
Patina ships via FedEx Express, UPS Air or USPS Priority Mail or Registered Mail Insured to PO Boxes.
Patina will ship via FedEx 2-day Air, unless otherwise requested.
Patina will ship items to be received during the 5-day work week and we do not ship over the weekend unless we ship for Saturday delivery. Orders placed outside of business hours will be handled immediately at the start of the next business day. Patina operates Mountain Standard Time (MST) for any online order.
Shipping Charges
Domestic. Patina will ship your item free of charge for any online order, with the exception of certain large and oversized items not marked ‘Free Domestic Shipping’ online, to any address within the United States, excluding Alaska, Hawaii, Puerto Rico.
International. Patina can ship your item internationally using FedEx or the USPS. Patina is not responsible for any duties or taxes incurred through the customs department of the country to which we are shipping. The shipping rate will be applied at checkout.
Signature Requirements./strong> We prefer to require a signature upon delivery. This assures that the item is properly delivered to the correct parties.
If you would like to request “no signature” on delivery, please add that request under “special instructions” at checkout.
Hold for Pick Up. If you would like the security of knowing your package will be delivered and signed for, even when you are unavailable, please use this option. Patina will ship your package to a FedEx location near you, (i.e. FedEx Office, FedEx Print & Ship Center), for pick up by you, at your convenience.
Returns
Patina is proud of our aftercare service, we place deep value on building long term relationships with our clients & their happiness. We are always here for you. Our aftercare service is part of every purchase you make at Patina. We want you to love what you own and have a continued great experience.
What if I don’t love what I ordered? All items and artworks are hand-made individual artisan pieces. We know and understand it is a challenge to shop online, particularly to purchase jewelry, and we want you to be completely happy with your purchase. If you are not satisfied for any reason the following explains how we can help.
Our return policy allows you to return your order to us in unworn, pristine condition, in its original packaging and with the receipt within 7 days of receiving it, with the exception of special or custom orders or final sale items. You will receive a full store credit or refund for the amount of the purchase minus shipping charges, or exchange your item(s) for another. If you are unable to return items within 7 days please reach out to us and we will do everything we can on a case by case basis.
How to Return
Please call, +1 505.986.3432 or email us at adminoffice@patina-gallery.com for a Return Authorization Number.
Return shipping. If you would like to organize a return via our courier service we are able to generate a prepaid return label that will be sent to the original email address associated with the order. The cost of return shipping will be deducted from your final credit. Item(s) returned must be properly packaged in the manner in which they were sent, in their original packaging, boxed, and insured for the full value.
Alternatively, if you wish to ship the item(s) yourself, item(s) returned must be properly packaged in the manner in which they were sent, in their original packaging, boxed, and insured for the full value. We recommend shipping through UPS, FedEx or the USPS Priority or Express Mail.
You should mail your item(s) to: 131 West Palace Ave., Santa Fe, New Mexico 87501 United States
Please call us at +1 505.986.3432 or email us at adminoffice@patina-gallery.com if you have questions.
RETURN EXCLUSIONS
We encourage you to reach out to us on a case by case basis. Your happiness is important to us and we are always here to help in any capacity we can.
Special Orders. When an item is special order, the gallery and the artist are specifically making the item for you at your request, therefore, anything that has been special ordered is non-refundable and not returnable.
Promotions. Where promotions, such as a Sale or discount, have been used, in the event of a return, you will only be refunded the amount paid. If the order contained a free promotional gift, the gift must be included with the return of any related items.
Limitation of Liability.Patina Gallery will not be liable for any damages whatsoever, including, but not limited to, any direct or indirect damages arising out of improper use.
REPAIRS
Patina Gallery is pleased to have special relationships with all of our artists and their studios and are here to help, and provide an excellent service to our clients. All of the jewelry in our collections has been hand-fabricated. As with any product, natural wear and tear or an accident might result in a piece of jewelry becoming damaged or broken.
Patina Gallery stands behind the workmanship of your purchase. Due to the fact that items sold at Patina are hand-fabricated, all changes, services or repairs on these items must be implemented with our approval.
We are only responsible for work executed under our direct authorization.
Please contact us at +1 505.986.3432 or email us at adminoffice@patina-gallery.com, and we will help to find a good resolution.
We encourage you to reach out to us first with alterations and repairs.
We urge you to send anything in this condition back to us for evaluation. Once we look at the piece, we will determine what course of action to take. This usually means it is sent back to the studio of the artist who originally made it so it can be repaired to their specifications. The process may take 2-8 weeks and, depending on the situation, may have an associated charge assigned by the artist. If you have any questions about this process, please do not hesitate to call us at +1 505.986.3432 - we are here to help.
Cost of repairs will be determined on a case by case basis.
Here to help.
We know the pieces you have attained through Patina are special to you and we are pleased to offer this service. Please call us at +1 505.986.3432 or email us at adminoffice@patina-gallery.com if you have questions.